TERMS & CONDITIONS
This website is owned and operated by Patrick James. These terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors fashion garments and products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these terms.
Who can use your website, what are the requirements to create an account?
In order to use our website and/or receive our services, you must be of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
Key commercial terms offered to customers
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the client in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the client’s needs in respect of the provision of the company’s stated services/products, in accordance with and subject to, prevailing law of South Africa. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
Retention of right to change offering
The prices we charge for our products/services are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur.
We may, without prior notice, change the services, stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Products may vary slightly from their pictures
Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product(s) and any packaging may vary slightly from the images shown on our website.
Due to the colour settings of your computer, the colours of the products shown in the pictures in the Patrick James store can differ from their actual colours. Patrick James cannot be held responsible for any such discrepancy.
Yours rights to make changes
If you wish to make a change to the products you have ordered please contact us at firstname.lastname@example.org and we will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may cancel the order.
Our rights to make changes
We may change the product to implement minor technical adjustments and improvements. If you are not satisfied with these changes after purchase, please contact email@example.com so we can assist you best.
Right to suspend or cancel user account
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time.
With respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.
You agree to indemnify, defend and hold harmless Patrick James and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these terms of service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
Limitation of liability
To the maximum extent permitted by applicable law, in no event shall Patrick James, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Patrick James assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Right to change and modify terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the terms in a material manner, we will notify you that material changes have been made to the terms. Your continued use of the website or our service after any such change constitutes your acceptance of the new terms. If you do not agree to any of these terms or any future version of the terms, do not use or access (or continue to access) the website or the service.
Promotional emails and content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don’t want to receive such promotional materials or notices – please just notify us at any time or unsubscribe via any of the links in our emails.
The Patrick James store accepts payment by Visa / Mastercard. The full payment is charged when the package is dispatched. All transactions are encrypted and 100% secure via Peach Payments.
Patrick James will not be held responsible for damage, agitation or shrinking of any garments as washing instructions are provided on the wash care label and can be found via this link https://patrickjames.studio/garments/
Feedback and complaints policy
We are only as good as our last sale and welcome any feedback or comments pertaining to our level of service, purchase satisfaction, quality of products and your customer experience. If you have a reason to complain or would like to provide feedback, please feel free to email us at firstname.lastname@example.org clearly stating the reason for your message in the subject line along with your order number.
We aim to handle and resolve any issues quickly and fairly and will respond within a few working days, either with a resolution or a timeline for a resolution.